This policy applies to all digital activations and server renewals (e.g., Forever, Funcam, G‑Share, SP, and others) purchased via our official website: Salisat.com.

1) Eligible Cases for Refund

A refund or replacement request will only be considered under the following conditions:

• Service Error by Salisat.com: If an activation, code, or server access issue occurred due to our error (e.g., incorrect code delivery or account setup failure).
• Permanent Server Shutdown (Vendor Issue): If the server or service you purchased has been permanently discontinued by its original provider and we have received an official replacement or compensation from that provider.

For eligible cases, we will offer one of the following resolutions, depending on availability:

• A replacement activation or code of equivalent value, or
• A full or partial refund processed to the original payment method.

2) Non-Refundable Cases

• The customer provided an incorrect serial number, MAC address, or device information.
• The activation or renewal has been successfully processed and delivered.
• Issues related to device compatibility, internet connectivity, or user-side configuration.
• The customer changed their mind or made a purchase by mistake.
• The server provider is undergoing temporary maintenance or partial downtime.
• The service is functioning normally and as described at the time of purchase.
• Once an activation key or renewal has been sent, it cannot be canceled, exchanged, or reused.

3) Customer Responsibility

Before placing any order, customers are responsible for:

• Verifying that the device supports the selected server or IPTV service (e.g., Forever, Funcam, G‑Share, SP, etc.).
• Ensuring the device firmware is updated to the latest version.
• Reviewing product descriptions and compatibility details carefully.

Salisat.com is not responsible for customer errors or device incompatibility.

4) Refund Request Process

If you believe you are eligible for a refund under the conditions above, please contact us via:

Email: satdz0509@gmail.com

Include the following to speed up the review:

• Order number.
• Device serial number or MAC address.
• A clear description of the issue, with screenshots or a short video if possible.

Each request is reviewed individually. Processing may take 5–10 business days, depending on provider verification.

5) Important Notice

• All digital activations and IPTV services provided through Salisat.com are final sales.
• By completing a purchase, you acknowledge and agree to this Refund & Return Policy.
• All evaluations are based on official vendor responses and system verification.
• Our goal is to maintain fairness while protecting customers and our platform from misuse or fraud.

FAQs

Can I get a refund after an activation code has been sent?

No. Once an activation or renewal code is issued, it cannot be canceled, exchanged, or reused—except in cases of a confirmed error on our side or a permanent vendor shutdown with official compensation.

The service was down for a few hours/one day—am I eligible for a refund?

Temporary outages or partial maintenance by the provider do not qualify for refunds. Please wait until service is restored.

I submitted the wrong MAC address—what can be done?

Providing incorrect device information is the customer’s responsibility and is not eligible for a refund. Please double‑check before submitting.

How long does refund processing take?

Typically 5–10 business days, subject to vendor verification timelines.

Contact & Support

Official Website: https://salisat.com

Support Email: satdz0509@gmail.com